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FAQ

How are Monthly Active Users (MAU) counted?​

MAU refers to the count of individual users who access DeepAR features within a given month. Users will be counted only once, even if they access DeepAR features multiple times within the same month. However, if they switch devices or browsers, they may be counted separately for each device/browser combination in that month.

How to change my subscription plan or cancel a subscription?​

Subscriptions are changed and canceled on the developer portal where you create your projects.

  1. Sign in to your account.
  2. From the left-side navigation menu, go to the Projects page.
  3. Select the project you want to modify.
  4. In the top right corner of the project page, you'll find your current plan. Click on the three-dot button to access more options, including changing your subscription. To cancel a subscription, click Change subscription, and select the free plan.

Does DeepAR collect personal data from the users?​

DeepAR does not store or collect any personal user information. All the camera feed processing is done locally on the device and is not being stored on the servers.

DeepAR stores some non-personal device information for the purposes of validating the license key and counting the number of monthly active users (MAU). This data includes, but is not restricted to:

  • Application ID running the SDK,
  • Device screen resolution,
  • Device OS version,
  • Random generated seed number,
  • Date of accessing DeepAR SDK features.

How do I implement DeepAR?​

DeepAR implementation is usually done in two steps:

  1. Integrate DeepAR SDK into your mobile, web or desktop application. The SDK acts as AR effect runner.
  2. Get DeepAR effects and filters for your app.

Where can I get AR effects and filters?​

We have an Asset Store, demo Studio projects, a free effect pack, and you can create your own effects in the Studio or use the included templates.

Read more here.

How to remove the DeepAR.ai watermark from the screen?​

To remove the DeepAR.ai watermark, make sure you're on at least the Basic paid plan. Upgrading to any paid subscription plan automatically removes the watermark. All subscription plans are based on your app's Monthly Active Users (MAU). Each user who opens your app and uses DeepAR features is counted as an active user for that month.

Can DeepAR SDK be integrated with video call or live-streaming APIs?​

Yes, DeepAR SDK can and often is used in combination with video calling or live-streaming APIs.

These are the most relevant features of DeepAR used with video calling APIs:

  • Background blur.
  • Background replacement (green screen).
  • Beautification.
  • Adding AR effects.
  • Camera preview postprocessing.

Read more here.

Do you support Flutter/React-Native?​

DeepAR React Native Plugin and DeepAR Flutter plugin are open-source projects developed and maintained by the DeepAR community. DeepAR does not actively maintain nor provide customer support for them. All inquiries should go through community channels such as the GitHub issue reporting system or DeepAR forum. Our support covers only native mobile (iOS and Android), Web, and MacOS and the future development will have those platforms in focus.

Read more here.